This Privacy Policy outlines how Krystal Community Care manages personal information collected through its website, www.krystalcommunitycare.com.au. This Policy complements the Terms and Conditions of the site.
Consent
By using the website, participants consent to:
Definition of Personal Information
Under the Privacy and Data Protection Act 2014 (VIC), personal information refers to information or opinions about an identified individual or an individual who is reasonably identifiable:
Information that does not identify or make it possible to identify an individual is generally not considered “personal information” and is not covered by this Privacy Policy.
Information Collection
Krystal Community Care collects personal information based on participants interactions with the website. This information may include names, email addresses, and contact numbers.
Collection Methods
Personal information is collected when participants enter it into the website. Additionally, Krystal Community Care uses cookies to monitor website usage and enhance user experience. Typically, cookies do not identify participants personally.
Purpose of Collection
Krystal Community Care collects personal information to deliver optimal service through the website. Personal information is usually disclosed only to service providers who assist in operating the site. Occasionally, maintenance and support personnel may access this information in their roles.
Participants consent to receiving direct marketing material by using the website. Krystal Community Care will only use personal information for direct marketing if it has been collected directly from participants and pertains to material they would reasonably expect to receive. Sensitive personal information is not used for direct marketing purposes. All marketing communications will include an easy way for participants to opt out of future communications.
Access and Correction
Under the Privacy and Data Protection Act 2014 (VIC), participants have the right to access their personal information held by Krystal Community Care, subject to certain conditions. Participants can also request corrections to any inaccurate personal information, with some exceptions. For access or correction requests, please contact Krystal Community Care using the details provided below.
Complaints Procedure
If participants have concerns about the management of their personal information, they should contact Krystal Community Care using the details below. All complaints will be reviewed, and additional information may be requested to address concerns. If a complaint is deemed valid, Krystal Community Care will work to resolve the issue. If participants are not satisfied with the resolution, they may escalate the matter to the Office of the Victorian Information Commissioner.
Overseas Transfers
Krystal Community Care will not disclose personal information to recipients outside Australia unless explicitly requested by participants. If an overseas transfer is requested, the recipient may not be required to comply with Australian Privacy Principles, and Krystal Community Care will not be responsible for any mishandling of information in such cases.
Contact Us
For queries, access requests, or complaints about privacy practices, participants should contact Krystal Community Care at: [email protected].
Application, Variation, and Termination of Terms and Conditions
These Terms and Conditions govern the website operated by Krystal Community Care ABN 90228007340. By using the Krystal Community Care website, participants agree to these Terms and Conditions.
Krystal Community Care reserves the right to amend, vary, or modify these Terms and Conditions at any time without prior notice. Changes will take effect immediately, and continued use of the website will signify acceptance of the modifications and current Terms and Conditions.
Krystal Community Care may terminate or suspend access to the website or any part of it at any time, without notice.
Privacy
Any personal information collected by Krystal Community Care will be handled in accordance with the Privacy Policy (which may be updated periodically and is available here).
Disclaimer and Liability
Krystal Community Care provides the website and its content in good faith but does not accept liability for any material on the website, including accuracy, completeness, authenticity, reliability, or timeliness of the content.
Krystal Community Care does not guarantee that the website or any files obtained from it are free from harmful code, viruses, or other defects.
To the extent permitted by law, Krystal Community Care expressly excludes all conditions and warranties (including those related to merchantability, non-infringement of intellectual property, or fitness for a particular purpose), guarantees, rights and remedies, liabilities, and other terms that may be implied by custom, statute, or common law concerning any information or materials on this website or linked sites.
Krystal Community Care is not liable for any consequential losses (including loss of revenue, profits, anticipated savings, data, equipment value, regulatory penalties, or indirect losses) or any costs, damages, expenses, or charges incurred as a result of using any information or materials on this website or linked websites.
Intellectual Property
Intellectual property rights (including copyright and trademark rights) in the content on this website are owned by Krystal Community Care, subject to any third-party rights. Nothing on this website grants a licence to use any content. Participants may not use, reproduce, or modify any content from this website, including the Krystal Community Care logo, without written consent.
Participants may not claim content from this website as their own, including practices such as ‘framing’ the website within another site or copying and reusing parts of it. Images are sourced from Shutterstock and/or Canva and may not be used, reproduced, or modified without the appropriate licence.
Cookies and Other Features of Our Website
This website uses cookies to identify visitors, gather statistical information, and store user preferences, activities, and session information. Krystal Community Care uses cookies to enhance security, functionality, and service quality. By using this website, participants consent to Krystal Community Care’s use of cookies on their device.
Participants can disable cookies in their browser settings, though this may affect website functionality.
Information stored in cookies may include:
Cookies do not store personal information such as:
Krystal Community Care uses web analytics and session recording technology provided by third- party services, such as Google Analytics, to understand how visitors access and use the site. For more information, see the Privacy Policy (which may be updated periodically and is available here).
Krystal Community Care also uses JavaScript, a programming language essential for website functionality. Participants are encouraged to enable JavaScript in their browser settings to ensure proper use of the website.
Governing Law
The laws of Victoria, Australia, govern these Terms and Conditions and any agreements formed under them. Participants and Krystal Community Care irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Victoria, Australia.